Technology Vendor Relationships: Evaluation and Management

Event ID:12803

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CD Only               $349.00 includes recorded presentation, slides, and Q&A
Download (DL)    $349.00 includes recorded presentation, slides, and Q&A
Duration: 90 minutes including question and answer period.
Presenter: Jimmy Sawyers, co-founder & member, Sawyers & Jacobs, LLC
Price: $349.00, CD or DL includes full audio presentation, question and answer session and presentation slides. CD and DL options subject to a $5.95 handling charge.
Credits: Live webinar approved for 1.5 NASBA credit hours (Management Advisory Services).
Who Should Attend? Technology officers, CFOs, CEOs, operations officers, electronic banking officers, in-house counsel, attorneys representing financial institutions

It’s not just the core and it isn’t just new relationships. Vendor management is more than just initial vendor selection and due diligence, it includes ongoing management, continuing due diligence and reevaluation throughout the relationship – including factors such as performance and changes in technology. Technology provider relationships can last longer than many marriages. Are you in the initial evaluation and due diligence stage? Happy marriage? Time for counseling? Potential divorce? Wherever you are in the process, it is important to know how to deal with the prenuptials (contracts and due diligence), the marriage (performance on the ground, relationship issues, and continuing due diligence), and the inevitable problems that will arise that may lead to a technology provider divorce.

Whether choosing a new core processing provider, evaluating existing relationships and technologies, or making a mobile banking decision, asking the right questions is the key to getting the right answers. More than ever before, due diligence is imperative to choosing the right technology providers to support the bank’s strategic business goals. And, it is not just the multi-million dollar decisions that benefit from a structured approach and a sound process. This webinar will prepare you for the difficult and important issues of vendor selection and management and provide valuable insight into how to maximize utility and value to your institution, how to solve vendor management issues as they evolve, and when and how to decide that your needs may best be met by new vendors or alterations to current vendor contracts and relationships. Please join Jimmy Sawyers as he guides you through the process of evaluating, choosing and maximizing your vendor relationships in this fast-paced webinar filled with practical guidance you can use.


This webinar will include:

  • Evaluating the institution’s current technology service providers
    • Characteristics of a happy provider relationship
    • When good providers go bad: Detecting a deteriorating relationship
    • Are your needs being met?
      • Can and does the existing provider deliver value?
      • Do they meet your current requirements?
      • Are they effectively delivering services in compliance with your contract?
    • Adapting to evolving technology and market conditions
    • Signs it’s time to change providers
  • How to manage a selection/evaluation project
    • Five simple rules for selection/evaluation success
    • The 12 x 12 rule
    • How to assemble the team
    • When to involve consultants
    • Provider trends
    • Holistic selection: Impact on other systems
  • Defining bank requirements
  • When to use a formal request for proposal (RFP)
  • Determining costs: Investment analysis basics
  • How to detect hidden costs and unpleasant surprises in proposals
  • Dealing with salespeople
  • Critical documentation
  • What regulators expect
  • Key contract terms and the importance of legal review
  • Presenting your recommendations to the board of directors


Your conference leader for "Technology Vendor Relationships: Evaluation and Management" is Jimmy Sawyers. Jimmy helps community banks tackle issues ranging from strategic technology planning to IT risk management. His 30 years of experience in the financial services technology field includes nine years directing the operations and technology division of a fast-growing community bank and 21 years as a consultant to the financial services industry.

Jimmy is on the faculty of the Barret Graduate School of Banking at Christian Brothers University, The Southeastern School of Banking at Belmont University, the Virginia Bankers School of Bank Management at the University of Virginia, and the Mississippi School of Banking at the University of Mississippi, the Southwestern Graduate School of Banking at Southern Methodist University, and the Pacific Coast Banking School at the University of Washington, where he teaches the technology and/or risk management courses at all six schools. He is a graduate of Christian Brothers University in Memphis, Tennessee with a B.S. in business and a concentration in information technology management and telecommunications. Active in the industry as a speaker, author and teacher, Jimmy is nationally recognized for his entertaining presentations that engage, inform, and educate. Jimmy delivers valuable takeaways, practical advice, and a fresh perspective to complex issues. QUALITY COMMITMENT

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BankersWEB certificates of participation are available to everyone completing this webinar.