1. Exception Processing Under the Nacha Rules

Exception Processing Under the Nacha Rules

Exception Processing Under the NACHA Rules
Event ID: 18009
Not for Sale
Recording: 15116

Duration: 90 minutes including question and answer period.
Presenter(s): Wanda Downs, AAP, director of payments education, ePayResources
Price: $299.00, On-Demand includes full audio presentation, question and answer session, and presentation slides.
Who Should Attend? Operations personnel, operations officers/supervisors, check and electronic payments operations, compliance staff, risk and fraud personnel, internal auditors, external auditors, AAP candidates, any individual interested in learning more about how Regulation E impacts the ACH Network


Exception item processing is one of the largest potential areas of loss for Financial Institutions. Understanding the requirements of exception item processing under the Nacha Operating Rules is critical to your institution’s bottom line.

We also discuss the difference between administrative returns and extended returns. We focus on returns that fall within the two-day return time frame. Learn about the return process and resources available for returns. This session provides an overview of RDFI responsibilities, Excused Delay, Stop Payments, Written Statements of Unauthorized Debit, reversals, recalls, rejects, and more.

Please join Wanda Downs, AAP, for this informative session, as she helps you understand and deal with the high potential loss area of exception processing.


Just a sampling of what this webinar will cover:

  • Administrative terms definition and when do they apply?
  • Extended returns, definition and when do they apply?
  • Return process and resources available for returns.
  • RDFI responsibilities.
  • Excused Delay.
  • Stop Payments.
  • Written Statements of Unauthorized Debit.
  • Reversals, recalls, rejects …



Your conference leader for “Exception Processing Under the Nacha Rules" is Wanda Downs, AAP. Wanda is the director of payments education for ePayResources where she is responsible for the development and delivery of electronic payments education, including in-person classes, web conferences, and webcasts. Wanda has a passion for learning and an enthusiastic willingness to share her knowledge. Wanda has more than 30 years’ experience in the financial industry, including customer/member service, lending, operations, accounting, and management, Wanda understands the challenges and opportunities facing stakeholders in the payments industry.

As an Accredited ACH Professional (AAP), Wanda understands the ACH Rules and how they impact the operations of an institution. Wanda earned her AAP in 2009 and holds a BS in accounting and finance from Limestone College and is a graduate of the 1999 CUNA’s SRCUS of Management.


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BankersWEB certificates of participation are available to everyone completing this webinar.