Decoding Reg E and Nacha Requirements for Debit Card Errors

Debit card fraud is as prevalent as ever, affecting one in five U.S. debit card holders. Do you sufficiently help consumers resolve their debit card fraud issues?

You need to know when Regulation E and Nacha rules apply to a transaction and what errors may occur. To stay in compliance and minimize financial losses, your institution must meet specific time requirements for investigation and resolution of issues related to debit card errors.

WHAT YOU'LL LEARN

• Where does liability fall between the account holder and the financial institution?
• What communications are required in cases of debit card fraud?
• What investigation process should you follow?
• When must you provide a provisional credit?
• How should incidents be tracked? What information must be retained?
• How are chargebacks used with debit cards?

YOUR CONFERENCE LEADER

Your conference leader for Decoding Reg E and Nacha Requirements for Debit Card Errors” is Barbara Hudgins, AAP, APRP. Barbara is a payments education specialist with ePayResources where she is a member of the team that provides in-person classes, web conferences, and webcasts. She appreciates the challenges facing stakeholders and welcomes the opportunity to help navigate the ever-changing world of payments. Barbara has over 15 years’ experience in the financial industry in the areas of retail services and deposit operations. She also has 10 years’ experience in secondary education. Prior to joining ePayResources, Barbara worked for Chesapeake Bank in deposit operations supervising the ACH and debit card programs.

Barbara is an Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP). She holds a BS in psychology and M.Ed. in school counseling from Virginia Commonwealth University.