1. Debt Collection: Practical Compliance

Debt Collection: Practical Compliance

Debt Collection: Practical Compliance
Event ID: 18296
Not for Sale
Recording: 15122

Duration: 90 minutes including question and answer session.
Presenter(s): Kenneth Agle, president, AdvisX
Price: $299.00, On-Demand includes full audio presentation, question and answer session, and presentation slides.
Who Should Attend? Compliance officers, debt collections personnel, risk officers, in-house counsel, operations officers, loan officers, consumer lending officers, internal auditors


This webinar focuses on the how the regulation has shifted beyond collection efforts for third parties and why internal collections merit strong attention to regulatory guidelines. The webinar covers debt collection risk factors and where controls may be promoted to counter those risks. Such practices are becoming the norm as organizations move towards a control focused environment to promote and enhance compliance. Kenneth Agle will also focus on the best practices statement on collections from the regulators as well as a key document on mortgage fraud and complaints.. Our expert will also point out the major issues that create problems for financial institutions and provide clear guidelines as to how to avoid them. The session is a must-attend for debt collection personnel, who are often called upon to perform their function without comprehensive training in compliance requirements. All compliance and lending personnel can significantly benefit from an awareness of how their actions at various stages of customer interaction may affect the collection process.

While fewer debts may be running into trouble, the adage that it only takes one is more true of debt collection than perhaps any other aspect of compliance. Make sure that your institution doesn’t run afoul of any laws or regulations in its collection practices.

Please join our experienced expert and former examiner Kenneth Agle as he guides you through exploration, explanation and best practices in debt collection compliance.


Just a sample of what this webinar will cover:

  • The pitfalls of debt collection and what actions are needed to avoid them
  • The regulations associated with debt collection including,
    • Fair Debt Collection Practices Act (FDCPA)
    • Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
    • ECOA/Fair Lending
    • Servicemembers Civil Relief Act (SCRA)
  • The importance of controls and sample controls for debt collection departments.
  • How surveys on debt collection merit awareness



Your conference leader for "Debt Collection: Practical Guidance” is Kenneth Agle. As president of AdvisX, Mr. Agle brings over 27 years of financial institution experience covering numerous facets of financial institution operations. Mr. Agle specializes in strategic regulatory response and in developing and implementing both proactive and reactive tools and systems to preempt and resolve issues affecting today’s financial institution. Prior to his consulting experience, Mr. Agle had been a financial institution examiner with the FDIC. As a commissioned examiner, Mr. Agle was principally involved in numerous examinations, including safety and soundness, compliance, BSA, IT and trust.


BankersWEB, a division of DKG Media, LP, wants you to be satisfied with your webinar. If this webinar does not meet your expectations, email us at [email protected].


BankersWEB certificates of participation are available to everyone completing this webinar.