Check Adjustments vs Returns - 2019

Event ID:68111

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On-Demand (OD)     $299.00
Duration: 90 minutes including question and answer period.
Presenter(s): Michael Jeffcoat, AAP, APRP, NCP, manager, Payments Education ePayResources
$299.00, On-Demand includes full audio presentation, question and answer session, and presentation slides. 
Who Should Attend? Operations personnel, operations officers/supervisors, check and electronic payments operations, compliance staff, risk and fraud personnel, internal auditors, external auditors, AAP and NCP candidates, any individual interested in learning more about check adjustments and returns

There are distinct advantages - and potential for customer impact - to each method used to send a check back to the bank of first deposit, i.e., a return versus an adjustment. This session discusses the paying bank's legal right to return a check within very strict deadlines compared to a more forgiving time frame for check adjustment.

This webinar discusses the difference between a check return and a check adjustment. We step through the most common check return reasons and any associated documentation the paying bank should obtain prior to return. Check law addressing return timing and liability is examined as well. If you want to learn the appropriate use of the most common check return reasons and how to find the most expeditious path back to the BOFD by using data in the image cash letter file, this session is for you!

We also discuss reasons why the adjustment process may be the smartest course of action; the most common check adjustments used; definitions of adjustment types and their associated time frames; and where the warranties may be found to make one's case for the adjustment claim and the statute of limitations for the claim. Finally, we share the process of making a demand letter in instances where an adjustment claim is not available. If you want to learn why an adjustment is sometimes the better option to minimize customer impact, this session is for you!

Please join Michael Jeffcoat, AAP, APRP, NCP, for this informative session as we dive into the world of check returns and adjustments. Understand the key difference between check adjustments and returns as well as the time frames associated with each.


Just a sampling of what this webinar will cover:

  • Identify key roles of check network participants
  • Regulations and rules applicable to check processing
  • Time frames associated with check returns vs adjustments


Your conference leader for “Check Adjustments vs Returns - 2019" is Michael Jeffcoat, AAP, ARRP, NCP. Michael is manager of training at ePayResources. One of Michael’s primary responsibilities is to assist with the development and delivery of ePayResources professional development seminars, teleseminars, webinars, publications. He is an active staff member for the members-only Answerline™ where he assists members in resolving their payments related questions. Currently, Michael is a member of the ePayResources Rules Committee, the Regional Payments Association’s Risk and Compliance Committee, and the Electronic Check Clearing House Organization’s Fraud Subcommittee.

Prior to joining ePayResources Education Services Department, Michael coordinated their front-office operations and lent his organizational and editing skills to the publications department for work on various projects. After transitioning to the education services department, Michael piloted the successful Originator Handbook series of publications written for the corporate Originator.

Michael attained his Accredited ACH Professional (AAP) designation in 2012 and his National Check Professional (NCP) designation in 2014. He previously attended Oklahoma Baptist University where he was enrolled in the School of Music Education. QUALITY COMMITMENT

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BankersWEB certificates of participation are available to everyone completing this webinar.