1. COVID-19 Protections: Drive-Through and Self-Service Options

COVID-19 Protections: Drive-Through and Self-Service Options

Financial institution expert Trish Springfield will share techniques you can use to expand your bank’s drive-through and self-service options. You will learn how to increase customer service while decreasing face-to-face interactions.
Event ID: 2496725
Recording: Unable to attend? A recording will be available after the presentation.
Date: Tuesday, July 28, 2020; 11:00 AM Eastern
Duration: Scheduled for 90 minutes including question and answer period.
Presenter: Trish Springfield

COVID-19 Protections: Drive-Through And Self-Service Options

To address COVID-19 safety concerns, financial institutions are increasingly offering drive-through and parking lot service options. By providing outdoor support, banks are able to keep customers and employees safer.

Expanded self-service solutions, online services, and intelligent teller machines can also provide remote servicing that keeps clients out of branches.

  • How can you maximize the use of a drive-through solution?
  • What transactions can you complete outdoors?
  • What new technologies can help you?
  • How can your call center reduce the need for branch interactions?
  • How can screen sharing technology help?
  • What strategies can you use to educate clients remotely?

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