COVID-19 Protections: Drive-Through and Self-Service Options

$129.00

Financial institution expert Trish Springfield will share techniques you can use to expand your bank’s drive-through and self-service options. You will learn how to increase customer service while decreasing face-to-face interactions.

Event ID: 2496725

Recording: Unable to attend? A recording will be available after the presentation.

Date: Tuesday, July 28, 2020; 11:00 AM Eastern

Duration: Scheduled for 90 minutes including question and answer period.

Presenter: Trish Springfield

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COVID-19 Protections: Drive-Through And Self-Service Options

To address COVID-19 safety concerns, financial institutions are increasingly offering drive-through and parking lot service options. By providing outdoor support, banks are able to keep customers and employees safer.

Expanded self-service solutions, online services, and intelligent teller machines can also provide remote servicing that keeps clients out of branches.

How can you maximize the use of a drive-through solution?
What transactions can you complete outdoors?
What new technologies can help you?
How can your call center reduce the need for branch interactions?
How can screen sharing technology help?
What strategies can you use to educate clients remotely?

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