1. Banking Customers: How to Get 'Em & Keep 'Em

Banking Customers: How to Get 'Em & Keep 'Em

Customer service expert Jackie Martin will help you transform your relationships with clients. You will learn how to build rapport, connect, listen, and respond. Your customers will love you and be loyal to your institution.
Event ID: 2226277
Not for Sale
Date: This webinar originally scheduled for 4/1/20 has been postponed until a later date.
Duration: Scheduled for 90 minutes including question and answer period.
Presenter: Jackie Martin
Credits: Live webinar approved for 1.5 NASBA credit hours (Management Services)

Banking Customers: How to Get 'Em & Keep 'Em

Banking professionals who provide customer service with heart stand out in the industry. Financial institutions that focus on making personal connections with their customers make lasting impressions and retain clients.

You must do more than communicate—you need to connect. Your clients want to know that you understand their needs and will work to meet them. You can create a customer experience that is positive and differentiates you from your competition.

  • Is it possible to view all customers positively?
  • How can you establish an emotional connection with your clients?
  • What active listening strategies can you use to hear customers’ concerns?
  • How can you work together with customers to solve their problems?
  • How much does attitude affect customer relationships?

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