1. ACH for Frontline Staff

ACH for Frontline Staff

ACH for Frontline Staff
Event ID: 70515
Not for Sale
Recording: 13434

Duration: 90 minutes, including question and answer period.
Presenter(s): Michele Barlow, vice president, PAR/WACHA
$299.00, On-Demand includes full audio presentation, question and answer session, and presentation slides.
Credits: Live webinar approved for 1.5 NASBA credit hours (Management Services).
Who Should Attend? All frontline staff members, tellers, teller supervisors, retail personnel, customer service representatives

Help your frontline staff master ACH. Provide training to satisfy customers and meet regulations. Your customers frequently need assistance with payment transfers. They want to benefit from direct deposit of their wages, wonder how to send utility payments, ask about mysterious debits on their statements, and hope to receive electronic tax refunds. Increasingly individuals and organizations are using ACH instead of checks and cash, meaning questions arise daily. To ensure customers get the answers they need, protect your institution from fraud, and adhere to regulations, you need to provide ACH training to all your frontline staff members.

Please join Michele Barlow for this informative webinar which will focus on educating your frontline staff members on the basics of ACH to help them better answer your customer's questions regarding the ACH process.


You will learn answers to the following questions:

  • What are the basics of ACH?
  • What are the differences between stop payment, authorization revoked, and unauthorized transactions?
  • When and how business checks converted to ACH entries?
  • Are Internet and phone authorizations binding on accountholders?
  • How do government payments work?


Your Conference leader for “ACH for Frontline Staff” is Michele Barlow, vice president, PAR/WACHA, The Premier Payments Resource headquartered in Wisconsin. At WACHA she manages the education department, which is responsible for development and execution of association training and certification programs, conference and event planning, and member service. She is a member of NACHA’s Blue Ribbon Panel, is a member ofThe Payments Institute’s Board of Regents, the APRP Oversight Panel, and is active on other national committees and a frequent speaker at industry events. Prior to joining the WACHA team in 2009, she was a corporate trainer for a financial institution. She obtained her AAP and NCP certifications in 2010 and 2011 respectively. She holds a bachelor of arts degree from the University of Wisconsin.


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BankersWEB certificates of participation are available to everyone completing this webinar.