ACH Fundamentals: Responsibilities of Frontline and Operations Staff
ACH knowledge should not be limited to backroom processors. All frontline and operations bank employees must know the basics of electronic payment processing to answer customer questions, decipher SEC codes, process timely returns, and maintain compliance.
You can quickly learn critical ACH definitions, procedures, and requirements. These fundamentals will enable you to handle more transactions independently.
- What does ACH stand for?
- What is an RDFI?
- What is an ODFI?
- What are your responsibilities when processing ACH items?
- What liabilities and warranties should you consider?
- What is new with the ACH network?
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